SAP Tax and Revenue Management project at National Bureau for Revenue in Bahrain, supported by Invenio, wins SAP Quality Award

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Reading, United Kingdom – 4th May 2021 – The National Bureau for Revenue (NBR) in Bahrain has been awarded the Silver winner of the SAP Quality Awards in the Business Transformation category in the Middle East and North Africa region, following the successful implementation of a new Tax and Revenue Management system by Invenio. The NBR and Invenio worked together to deliver a comprehensive tax system for the tax authority based on SAP’s Tax & Revenue Management (TRM) platform.


The prestigious SAP Quality Awards acknowledges and distinguishes customers who have excelled in the implementation of SAP software solutions, using SAP’s ten quality principles. Customers must effectively plan, execute and manage their implementations. They need to achieve them quickly and at a lower cost by meeting today’s demand for rapid time-to-value. Lastly, customers need to simplify business processes and deliver significant benefits to their organisation to be recognised with such an impressive award.

The SAP TRM solution is a robust and fully integrated tax administration platform, architected to meet all existing VAT requirements in the Kingdom of Bahrain. But crucially, the system has also been built with flexibility and scalability at its core, to cater to any future VAT requirements. The rapid pace of implementation helped the NBR to meet all necessary regulatory guidelines and enabled taxpayers to comply with the registration deadline of 1st May 2019 – a period of just five months since project kick-off. Invenio played a significant role in delivering this complex transformational project, leveraging its global experience in delivering successful large-scale tax system implementation projects.

Key highlights of the project include:

  • An enhanced user experience via a self-service portal which enables taxpayers and tax agents to access all their services online - register, submit tax returns, request refunds, and pay tax dues, to name a few. This has helped taxpayers to meet their tax obligations seamlessly, while driving voluntary compliance.
  • Integrated and automated business processes on a 100% digital platform offer the NBR staff access to a 360-degree view of taxpayers. Tax officers can perform their duties and respond to taxpayers, while working in the office or remotely.
  • A platform built for the future, using the latest SAP technologies, and serves as a flexible and scalable foundation for implementing future tax regimes and changes to existing laws.

Rana Ebrahim Faqihi, the NBR’s Chief Executive commented: The award is a great honour for the project team, particularly as it comes after a year of diligent work on the project. It emphasises the importance of continuing to integrate innovation and excellence across different work streams, to ensure the highest standard of service delivery to all stakeholders. We are delighted to work with Invenio, who has contributed with the Information & eGovernment Authority (iGA), in the implementation of the VAT system for the NBR, in accordance with the requirements and standards applied by the Kingdom of Bahrain.”

Arun Bala, Group CEO of Invenio commented: “I am delighted that our customer The National Bureau for Revenue, has been awarded with the prestigious SAP Quality Award. My congratulations to the management and staff of the authority as well as to the other agencies and partners associated with the project and in particular the Information & eGovernment Authority (iGA) in The Kingdom of Bahrain. Public Sector has been one of only three focus sectors for Invenio and is the biggest of our three focus sectors. Within that, we’re proud of our unique experience and expertise in the area of Tax and Revenue Management systems for Tax Authorities. This award for The NBR is indeed an endorsement of our belief in our core philosophy of “succeeding together” with our Customers and we are glad to have partnered with The NBR on this prestigious and transformational project. We look forward to continuing to work with The NBR to further help the authority deliver changes to the platform. Changes that will help them keep pace with the regulatory and legislative changes that are so common and to keep the scalable and flexible platform relevant to the latest trends in digital technologies.”


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About Invenio

Invenio, a SAP Gold Partner, is a global authority on digital transformation and digital solutions based around SAP technology focussed on key domains and industries where we are known as world leading.

As a truly global consulting and systems integration company, with circa 1,000 professional staff, we are headquartered in the UK, but operate internationally, with offices in India, Fiji, UAE, Saudi Arabia, USA, Canada, Germany, Qatar, Bahrain and Mauritius.

Invenio transform tax authorities, local governments, public transport, healthcare, public utilities, education establishments and select industries in the private sector, including media and entertainment, and industrial machinery & components. Our domain focus means we have specialist knowledge and deep understanding of the associated business challenges, to deliver real, value-based business transformations.

Recognised for leading SAP S/4HANA implementations and creating industry-specific solutions, Invenio provides end-to-end solution and service offerings which include integration, cloud, mobility & portals, AI and advanced analytics.


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