SAP Tax and Revenue Management
In
today’s uncertain economy the drive for efficiency
gains, tangible cost savings and increased revenues is
driving the agenda across the public and commercial
sectors alike. In both Central and
Local Government, executives are seeking out new ways to
deliver key services to their constituents, ensure value
for money across all public spending initiatives and
achieve transparency and accountability across every
facet of the organisation.
One area
attracting significant attention is the onerous and
often complex area of tax and revenue collection. Tax
and revenue management is a critical function which is
increasingly failing in its ability to meet the needs of
today’s public sector organisations.
From necessity, tax and revenue management solutions
have tended to be a bespoke system development – often
based on aging technology - and thus impeding the
ability of local and central government departments to
transform their tax and revenue collections into a
fully integrated customer-centric service that not only
increases process efficiency, but enforces compliance
and lowers the associated collection costs.
To enable fast,
integrated collection activities you need a solution
that helps modernise your services, increases your
efficiency, and aligns your processes around the needs
of your customers. Technology that not only accommodates
regulatory requirements - but also embraces e-government
initiatives. The solution is here
today in SAP Tax and Revenue Management.
SAP Tax and
Revenue Management is the first ‘off-the-shelf’ software
solution for tax and revenue collections.
It serves all your administration needs whilst
improving the customer service experience of taxpayers.
This, combined, with Invenio’s proven
experience in successfully implementing TRM accommodate
a citizen base of 1.3 million, ensures you have the
perfect partnership of cutting edge technology with the
consulting expertise that can effect a successful,
reliable solution implementation.
Key Benefits:
Support for
all tax, revenue and receivable types
across the entire lifecycle, such as income tax, VAT,
licence fees for Central Government and council tax,
permits, fixed penalty notices, licenses, tolls, duties,
for Local Government. SAP TRM is a single, unified and integrated
solution that can flexibly adapt to changing tax rules
and laws.
Ease of
access with multiple access points.
Help speed up, simplify and reduce barriers to customer
interaction by integrating communication channels and
providing ‘one-stop’ registration and account
maintenance capabilities. Examples include a web portal,
telephone, email, face-to-face and fax.
Improved
voluntary compliance.
Streamline processes through a one-stop collection
screen that details taxpayer obligations, status, case
documents, payment histories. This capability aids
voluntary compliance by simply ensuring that people are
aware of what they owe.
Improved
customer-orientated services.
Provide a single point of contact to enable collection
departments to quickly post payments and returns to
customer accounts, and generate refunds on a timely
basis. Multi-channel enablement and in-built knowledge
management ensures that enquiries that are answered
consistently and on the first contact. Outbound
campaigns allow for the proactive education of customers
to improve voluntary compliance, and segmentation
ensures you target only relevant customers.
Reduced
processing costs through multi-channel filing and
eFiling. Online filing and
self-service capabilities are offered, along with linked
image retrieval so users can quickly access documents.
eFiling and online payments also provide pre-populated
fields, real time calculation and data validation; while
the self-service portal allows 24/7 management of
accounts easing the administrative and paper processing
costs.
Higher
enforced revenues and increased “percent of receivables
collected”. Accurately
select cases for audit and quickly determine strategies
for collection. Manage, track and report on the
activities, appeals, ruling and results of
investigations to ensure enforcement and compliance.
Integrated call centre capabilities mean a consolidated
view of receivables to help improve efficiency and
effectiveness.
Integrated
financial management.
Accelerate revenue reconciliation to the general ledger,
reduce time needed for financial reconciliation and
closing – enabling faster revenue distribution to
support key programs and services.
The
Transformation Starts Here. Take the Next Step
SAP Tax and
Revenue Management is the only complete and integrated
solution that can transform your tax and revenue agency
into a customer-focused service organisation.
Need more information?
Call us today on +44 (0)330 440 1800
Email us at info@invenio-solutions.com
Complete our online contact request form
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+44 (0)330 440 1800 |
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Customer Feedback:
“...we would not have been where we are without Invenio’s proactive approach and dedication...” Mike Tonkiss, IT Director, Neopost