Invenio’s delivery team designed a flexible and configurable country inclusion that help Sharaf DG to extend the solution to multiple countries with simple configuration change. Also added multi-lingual support, so not only Arabic other languages can be added in future with simple configuration which enables Sharaf DG to operate their electronic retail business to many countries beyond UAE.
Invenio’s hybris team extended STR (stock transfer request) to make the stores to transfer the stock based on the order request, so that fulfilment can be simpler and faster. This includes business cases like STR acceptance and rejection, and stock being updated based on STR. This is complete customisation when it comes to hybris out of the box features, and the module is extended based on the current implementation, but also keeping in mind that this custom module is portable with the product upgrades.
Customer Success being part of the vision statement, Customer Focus and Care being part of the core values, every consultant at Invenio strives to provide innovative solutions to customer. Throughout the engagement of Sharaf DG, the consultants proactively helped customer identifying the associated gaps and providing alternative options not just bound by the scope of the agreement.
The greatest value of Invenio comes from people, the consultants are handpicked from the industry through stringent recruitment process and screening process, and we are proud to say, one of every 200 consultants get an opportunity to be associated with Invenio, which speaks of quality of the consultants and quality of the deliverables to customer.
Every consultant is trained and enabled to deliver beyond the expectation, and Invenio’s internal enablement programs are designed to prepare our consultants to achieve this, with senior management personally involved in grooming the consultants with numerous years of their experience with customer management.
Capabilities and Maturity plays major role in delivering differentiated value to customers, and Invenio’s investment is around matured industry experts who can confidently deal with every business problem differently, and showcase optimal value to customers. Our investment into Subject Matter Experts around every business helps us creating business solutions, not just technical solutions. Every customer engagement, irrespective of type and size, will have SME contribution throughout the lifecycle, from discovery to deployment.
Invenio’s hybris Subject Matter Experts and Technical Architects work with internal team in creating ready-to-use re-usable components that can potentially solve every customer’s standard business challenges, and these re-usable components help to reduce the time to market and benefit the customers. These components are developed with strict quality adherence and testing process.