Technical Support Services                                         }} HOME / Services } Support

Our telephone technical support services help you troubleshoot, maintain and enhance the efficiency and uptime of your SAP solution. Invenio helps you deliver:

	Simplified, streamlined support - helping administrators and users alike to resolve problems quickly and efficiently.
	An improved user experience – with increased uptime, fast problem solving, improved user understanding and system availability Increased system efficiency – helping to reduce support overheads.
	A complete portfolio of support expertise – helping you to fill any resourcing gaps and skill constraints.

With Invenio supporting your SAP application you can expect:

Significantly Lower Support Costs: 

Despite employing highly skilled consultants to man our support desk, Invenio are still saving our customers some 40% on their support costs.

We do this by offering a unique onshore/offshore service and support model - without compromising quality.

All our staff have at least 3 years experience in an SAP consulting environment and are never assigned to your account without having spent a number of days really understanding your system, your business culture and your infrastructure.

Invenio also embraces the use of low cost, reliable technology including skype, webex and online conferencing to keep costs down.

What’s more, we are passionate about streamlining our own internal processes and we cut all unnecessary costs and overheads from our business - and ensure that these savings are reflected in our service charges.

One Service – One Contract: 

We combine all your support needs into one, easy to understand, transparent contract so you know exactly how much you are paying for your support.

There are no hidden fees, no ‘administration charges’, no top-up costs and absolutely no unnecessary optional extras. Just a sound, straightforward agreement that covers what you need, when you need it.

An Absolute Focus on Quality: 

Your calls are always answered by experienced SAP consultants who are familiar with your system setup. We will never employ inexperienced graduates - or call centre agents - who do not have a full understanding and appreciation of SAP.

A Single Point of Contact: 

You will speak with the same team of support staff and will know them by name. Moreover, you will always speak with the same owner of a specific problem who will carry the problem to closure.

24/7/365 Emergency Cover: 

All Invenio customers are covered by an emergency support offering at all times. No exceptions.

Need more information?

Call us today on +44 (0)330 440 1800
Email us at info@invenio-solutions.com
Complete our online contact request form