About the Company
XP Power plc manufactures and distributes both custom and off-the-shelf power supply solutions for the electronics industry. Their catalogue currently boasts 5,000 products, manufactured in a production plant in China, and distributed from 27 sales and distribution centres around the world. The business was founded some 20 years ago – initially as a distribution business, but moved quickly into manufacturing in order to ensure consistent product quality, and to take advantage of improved margins.
In 2006, XP decided to replace a number of disparate systems in various locations across the business with an SAP solution. The SAP solution would integrate the operations of 8 forces across Europe to improve process efficiencies, facilitate currency exchange calculations and improve order processing (which typically required multiple re-entry across a number of different systems).
Following the implementation of SAP, the team were soon working with complete transparency across the business, and could reduce headcount in both warehousing and order processing through improved process efficiencies. Anne Honeyman, Operations Director at XP commented “SAP is very robust – you can’t break it or try to circumvent the processes we have designed into it. This means the information I get is right, first time, giving us confidence in the numbers and 100% clarity across the business”.
In 2010, XP decided to look for a new SAP Support Partner to help them maintain their system. Although the relationship with their previous partner had started well, the team at XP had noticed deteriorating service levels which meant they often spoke with support consultants that had no prior exposure to either their business or their system. Rebecca Asquith, SAP Manager at XP says “In XP we retain a very small SAP team and so we need fast access to the right experts to solve problems quickly. Although improvements were promised these never really materialised, and ultimately we felt there was a real risk to the business through this lack of support”.