A consumer’s decision making journey consists of four battlegrounds: helping brands become a part of the initial consideration, maximising word of mouth during evaluation process, closing the deal at store and through agents and finally, building loyalty after purchase. Our main objectives are, to help clients create a segmentation platform that provides detailed insights into customer preferences, segment with greater precision, uncover the “emotional” attributes that help position brands and forecast accurate estimates of market share and financial impact.
We deliver insights to create new opportunities to influence consumers, helping our clients:
- Deliver personalised experiences to build loyalty
- Arm sales with deep customer and social insights to create impact with every deal
- Maintain customer satisfaction across any channel
- Drive revenue with contextual and consistent experiences in each channel across the customer journey
Marketers tend to bombard customers with irrelevant, non-targeted messages. We understand the importance of extracting the right data to optimise the customer’s buying experience, delivering better business results. Our customers use this data to understand the appropriate product or service to pitch to their customer’s, executing the sale across all channels.
Our three step approach:
We help our clients modernise and exploit the true value of your digital commerce solutions with Invenio Business Solutions’, service and support. With trained and certified consultants, rich in experience with live customers, whether it is a speedy implementation, movement to the cloud, optimising an existing process or deploying a completely different solution, our team will make it happen.
Our unique Value Assessment Service involves a 5 day engagement between our experts and the client. We perform a comprehensive assessment which helps identify opportunities and provides executable recommendations for reducing complexity.
Our industry specific process experience is what differentiates us from the others. If our customers require innovation without disruption, they can take advantage of our services to leverage the latest technology advancements – including mobile, in-memory, cloud, and more. Our focus on industry specific capabilities in the cloud and on premise builds on our strength in vertical solutions.