Manufacturing and Service Industries are Blurring

Across industries we are seeing consumers become more demanding of personalised products and services that meet their needs, and this is now expected. While some industries are quicker to respond to this, research by SAP, the Manufacturing Success report, found that manufacturers are falling behind, with 80% agreeing they could be more customer-centric with their approach and product development.

Traditionally, moManufacturing SAPst supply chains were designed from the factory outwards and focused on optimising supplier operations, particularly in terms of cost and efficiency. The rules of competition are changing though – customers are more demanding, products are more easily copied and markets are commoditised.

UK manufacturers are still grappling with this increasing customer complexity and changing competition. In order to truly succeed and grow therefore, embracing customer demands, and putting them at the heart of everything manufacturers do is key.

Here are three things which manufacturers must do in order to succeed in the customer driven economy.

Better understanding of customer base

If manufacturers are to effectively serve customers beyond core products they offer, they must look to build a better understanding of their customer base.

It’s not just about understanding the customer themselves – what they do, and the challenges they face – but it’s also about having deep knowledge of the industry in which they operate.

This will not only help to solve short time crises but through a consultative and integrated approach, this will also mean they can better support in the long term, planning for growth and strategic change. At Invenio Solutions for example, we have extensive knowledge of SAP solutions which enables us to provide tailored SAP support.

Add value

The SAP research highlights one of the biggest shifts that manufacturers expect to see in customers over the next two years is demand for added-value services (67%).

Can you quickly adapt products to meet customer needs? Do you have the expertise and knowledge to make recommendations? Are you available to support 24/7? These are all worth considering when taking a customer first approach – by being flexible, available and positioned as the expert, customers will feel that they are getting an added value experience.

Increase transparency

Customers demand supply chain transparency according to the research which highlights that almost half of manufacturers are expecting this to be a number one priority as we move through this year.

By consolidating suppliers, and being more open and transparent, manufacturers will quickly build trust with customers. Fewer, better relationships mean a value-added consultancy service can be provided which shifts away from the commoditised, ‘race to the bottom’ model which fewer demand.

By creating whole new systems of value for customers that will help secure long term relationships and provide competitive differentiation, the lines between manufacturing and service industries are blurring.

If you would like more information about Invenio’s SAP solutions call us today on +44 (0)330 440 1800, or complete our online enquiry form for further information.

Invenio Successfully Implements SAP Tax and Revenue Management Solution for Department of Zakat and Income Tax, Saudi Arabia

Invenio completes first phase of a three year project to increase revenue, interconnect various government agencies, reduce fraud and provide greater visibility for the Department of ZAKAT and Income Tax, Saudi Arabia

IQ Winnersh, READING, UK – 22nd of March 2016 Invenio today announced successful implementation of SAP’s Tax and Revenue Management solution for the Department of ZAKAT and Income Tax (DZIT), Saudi Arabia. The three year project,  began in 2014 to develop and modernise its automation systems for Zakat and Tax Automation System (ZTAS).

Following a comprehensive selection process, DZIT chose Invenio to lead the implementation, over BULL SAS and Oracle Inc. due to its proven SAP expertise, project execution methodology and attitude to working. Invenio committed to an aggressive project plan to ensure the complex implementation of the solution was delivered within budget so DZIT can start deriving return on investment.

Now that the system is live across the nation’s Tax and Zakat payer base, DZIT will be able to collect and manage taxes more efficiently, and with greater visibility. As a result DZIT has already prevented a number of fraud cases that would historically have been unidentified.  The new system is also enabled online for mobile users to manage their tax affairs from any device.

Partho Bhattacharya, Managing Director, Invenio Solutions commented: “We are delighted to have successfully implemented SAP Tax Revenue and Management to help DZIT deploy appropriate Zakat and tax management flexibly across the Kingdom of Saudi Arabia. While still in the early days of go live, the ROI already being received proves the importance of modernising infrastructure to gain greater visibility and ultimately increase revenue. This is an example of successful deployment of British skills in the world  stage.”

Looking forward, Invenio is in the process of  implementing, Fraud Management and Predictive Analysis on SAP HANA to further prevent fraud by introducing deeper validations and better understand past behaviours and trends to provide more reliable identification of suspicious cases in the future.

About Invenio

Invenio Business Solutions is an award-winning Business System Provider, head quartered in Reading, UK. The company supports 45 customers in the government, media and manufacturing segments, in areas that include industry-specific enterprise resource planning (ERP), tax and revenue management, business intelligence, big data, mobility, CRM and integration solutions. Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history, Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014. Invenio is a SAP Gold partner and recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category “Database & Technology” for its work with SAP HANA®.  Invenio is also accredited for SAP’s global partner quality program. For more information visit: http://invenio-solutions.com

About DZIT

The Department of Zakat and Income Tax (DZIT) was established per Ministerial Resolution no. 394, dated 7/8/1370 H. (14/06/1951). The mission of DZIT is briefly to administer and collect zakat on commercial goods from Saudi individuals and companies and from individuals and companies of GCC states subject to the same treatment like Saudis, and to administer and collect tax from non-Saudi individuals doing business in the Kingdom, resident Saudi companies on shares of non-Saudi partners, and non-resident companies doing business in the Kingdom through a permanent establishment or deriving income from  a source in the Kingdom.
The Head-office of DZIT is in Riyadh. There are ten field-offices that report to the Head-office; the field-offices are located in Riyadh, Jeddah, Dammam, Makkah, Madinah, Taif, Qassim, Abha, Tabuk and Al-Ihsa. In addition, there are sections in the Financial Offices to collect zakat and tax in regions and districts with no DZIT field-offices.

 

Media Contact

Kofo Are, Head of Marketing

+44 7833445335

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

kofo.are@invenio-solutions.com

 

UK manufacturers must take note of the focus on innovation following Sturgeon’s announcement

UK manufacturers must take note of the focus on innovation following Sturgeon’s announcement

Following the news that Nicola Sturgeon has committed to a centre of excellence for manufacturing in Scotland, manufacturers in the UK as a whole should take note of the focus on technology and innovation to increase growth and narrow the current skills gap.

Partho Bhattacharya, MD and President of Invenio, has commented on the importance of addressing new technologies to get ahead in manufacturing:

“With recent data from the Office for National Statistics having shown that UK industrial output suffered its sharpest monthly drop in three years, manufacturers need to constantly evolve operations to achieve growth. Nicola Sturgeon’s commitment to launching a manufacturing centre of excellence in Scotland is a great way to drive innovation and address the skills gap currently affecting the sector.

“In an increasingly volatile climate, manufacturing companies who do not utilise the advice and technology available to modernise operations will quickly fall behind. It is therefore reassuring to see that the Scottish Government is implementing a strategy for the manufacturing sector which focuses on working with companies to assess the benefits of new technologies, and encourage their take-up.

“Whilst this initiative is focussed on Scotland, manufacturers across the UK should always seek to achieve constant innovation, whether that’s driven internally or through partnering with third party experts. Whilst it’s not possible for centres of excellence to be launched everywhere in the UK, with the right knowledge and advice, expert partners can help manufacturers to utilise technology to drive efficiency and growth.”

To read the full article, please visit: http://www.manufacturingglobal.com/peopleskills/677/UK-manufacturers-must-take-note-of-the-focus-on-innovation-following-Sturgeons-announcement

Media Contact

Kofo Are, Head of Marketing

+44 7833445335

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

kofo.are@invenio-solutions.com

 

Control your maverick spend with Invenio’s SAP Procure-to-Pay Solution

Join Invenio Business Solutions at eWorld Procurement & Supply to understand how to increase visibility across spend

UK, 25th February 2016 – Gaining greater visibility across spend will be a hot topic at the upcoming eWorld Procurement & Supply event, on 2nd March at the Queen Elizabeth II Centre in London. Join Invenio Business Solutions at 12.45pm in the Albert Room, Level 2, to hear from Kedar Patwardhan, Account Director, on how you can control your maverick spend with Invenio’s SAP Procure-to-Pay Solution.

In today’s world, organisations need to empower employees to make important purchasing decisions; however, it cannot be at the cost of internal controls. While SAP is a great tool for internal controls, some organisations find it inflexible and too cumbersome to use. During his speaker slot, Kedar will provide tips on how you could find the right balance to utilise the strength of SAP in a very flexible, user-friendly tool.

During the session, you can expect to:

  • Learn how a large media company has successfully implemented a single procure-to-pay solution across the globe
  • Learn how you can control your maverick spend and increase complete visibility across the process
  • How to get your buyers to ‘love SAP’ with a multi-platform, user-friendly Procurement solution

To find out more, please contact Kofo Are, Head of Marketing, Invenio Business Solutions (kofo.are@invenio-solutions.com).

 

About Invenio

Invenio Business Solutions, is an award-winning SAP Gold Partner, with over 430 employees, located across Europe, Asia-Pacific, USA and Africa. We offer innovative SAP solutions and services within large and medium size enterprises. Invenio offers an essential budgeting, workflow and procurement portal solution for enterprises. We deliver SAP; implementation, upgrade, analytics, Hybris marketing solutions and Prometheus, the P2P procurement platform. In conjunction with support services, that include; SAP application management, offshore French language support and SAP Partner Centre to customers across 5 continents. We count blue chip, organisations such as Universal Music, Penguin Random House, Informa, News UK, and AMCo as some of our customers.

To find out more, visit: http://www.invenio-solutions.com/invenios-p2p-solution/

Media Contact

Kofo Are, Head of Marketing

+44 7833445335

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

kofo.are@invenio-solutions.com

 

How technology can help manufacturers during a skills crisis

According to data released by the Automotive Council and SMMT today, the success of the UK manufacturing industry is being threatened by a lack of skills. Partho Bhattacharya, MD and President of Invenio, comments on how technology and innovation can help manufacturers maintain productivity and growth during a skills crisis:

“The data released today by the Automotive Council and SMMT demonstrates that the current success of the UK car manufacturing industry is hinging on a serious lack of skills. While upskilling the workforce and ensuring the right education is key and needs to be addressed quickly, this is not going to help manufacturers who are struggling right now. To maintain productivity and growth during a crisis, businesses need to look for alternatives and lean on third-party experts for guidance. With the right know-how concerning technology and innovation, manufacturers can help minimise the impact of these kinds of pressures.

“Implementing the right technology to drive efficiency within manufacturing organisations regardless of the skills challenges experienced is essential. By putting the right technology in place to manage R&D spend, improve visibility and enhance customer service, manufacturers can better equip themselves against resource or skills shortages. Intelligent use of data and analytics is also integral to future-proofing businesses against unexpected changes in industry. By tackling these issues head-on and ensuring technology plays an important role in driving operational efficiency, car manufacturers will be able to meet demand and remain competitive as it continues on its journey to upskill the future workforce.”

 

Media Contact:

Krithika Arun

+44(0)330 440 1800

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

krithika.arun@invenio-solutions.com

Invenio Business Solutions achieves ISO 9001:2008 Certification

Successful Global Business Solutions firm gains Quality Management Systems standards accreditation

IQ Winnersh, READING, UK – 21 October 2015 – It is with great pride that Invenio Business Solutions announces the certification of ISO 9001:2008 accreditation, which recognises the Quality Management System standards across their business. The accreditation recognises Invenio Business Solutions’ advanced capabilities in delivering SAP implementation services, enterprise technology services, support services, add-on development services, customer engagement and commerce solutions.

The accreditation follows a stringent and rigorous quality system put in place by Invenio Business Solutions. The quality framework enables Invenio to have uniform processes across the organisation while defining and maintaining quality standards across all its delivery units and global offices. Arun Bala, Chief Operating Officer at Invenio comments “Quality is part of our DNA and we continue to strive to be fully aligned with our vision – ‘Be the most trusted and valued partner in our customer’s success’. As a strategic partner to our customers, it is only fitting that we become certified, demonstrating our unwavering commitment to a strong culture of quality.”

The latest accreditation has been granted by globally recognised DNV GL and involved a two-stage audit exercise. With this certification, Invenio Business Solutions continues to provide services that consistently meets customer statutory & regulatory requirements.

-Ends-

About Invenio

Invenio Business Solutions is an award-winning Business System Provider, head quartered in Reading, UK. The company supports over 45 customers in the government, media and manufacturing sectors, in areas that include industry-specific enterprise resource planning (ERP) focussed on SAP, tax and revenue management, business intelligence & big data, mobility, CRM, eCommerce and Enterprise integration services. Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history, Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014. Invenio is a SAP Gold partner and recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category “Database & Technology” for its work with SAP HANA®. Invenio is accredited for SAP’s global partner quality program and is certified for ISO 9001:2008, a quality management system based on the principles of customer focus, process approach and continuous improvement. For more information visit: www.invenio-solutions.com

Media Contact:

Krithika Arun

+44(0)330 440 1800

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

krithika.arun@invenio-solutions.com

Invenio Business Solutions Achieves SAP Accreditation for Partner Quality Program

IQ Winnersh, Reading, UK — September 15, 2015 — Invenio Business Solutions today announced it has received accreditation for a global partner quality program by SAP AG (NYSE: SAP).The certificate was awarded by the SAP Partner Service Delivery organisation for Invenio’s demonstration of clear quality standards and processes and in recognition of quality, risk and project management framework improvements in alignment with quality principles from SAP.

Invenio is closely aligned to the key principles of quality that SAP believes to be fundamental to the success of every implementation, designed to deliver high-quality software and support while providing the right processes, tools and services to drive successful projects and delivery.

Businesses today are continually challenged to manage risk in increasingly complex projects. As a certified member of the partner quality program, Invenio will be able to help SAP customers avoid escalations, maintain profits, reduce profit dilution and improve successful delivery through the program lifecycle. In addition, the program offers a quality approach for sales processes and delivery methodologies through access to enhanced SAP channel quality templates and processes. With a distinct focus on quality deliverables, the accreditation also helps partners improve the success of bids by providing a sales differentiator from other partners through quality wording and information as well as risk mitigation activities.

“This accreditation is a credit to our team and our commitment to providing customers with a clear view of SAP’s ability to influence the success of its program,” Arun Bala, Invenio’s Chief Operating Officer,  “By using SAP quality principles, we can help ensure that our customers achieve smooth implementations as we anticipate benefits as measured against business requirements. This accreditation reaffirms the work we do to enable effective implementation of business processes using SAP solutions and to fulfill requirements to the highest standard.”

The annual partner quality plan and quarterly quality reviews form the basis for the global partner quality program by providing a way to monitor joint performance and measure success. Partners are required to submit an annual quality plan to showcase how they will improve quality in their own organisation during the year. In addition, the quarterly quality review enables joint risk monitoring via open bilateral communication as well as identifying and preventing issues. 

About Invenio Business Solutions

Invenio Business Solutions is an award-winning Business System Provider, head quartered in Reading, UK. The company supports over 45 customers in the government, media and manufacturing sectors, in areas that include industry-specific enterprise resource planning (ERP) focused on SAP, tax and revenue management, business intelligence & big data, mobility, CRM, e-commerce and Enterprise integration services. Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history, Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014. Invenio is a SAP Gold partner and recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category “Database & Technology” for its work with SAP HANA®. Invenio is accredited for SAP’s global partner quality program and is certified for ISO 9001, a quality management system based on the principles of customer focus, process approach and continuous improvement. For more information visit: http://invenio-solutions.com

###

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

For more information, press only:

Jo Herring, Invenio UK +443304401800, jo.herring@invenio-solutions.com

 

 

Invenio Business Solutions Delivers Implementation of SAP ERP, IS-Media and Broadcast Solution for Standard Media Group

IQ Winnersh, READING, UK –04 August 2015The Standard Media Group (TSMG), one of the largest publishing houses in Kenya selected SAP Gold Partner, Invenio Business Solutions, to implement a comprehensive SAP ERP & IS-Media solution across its organisation. The initial roll-out was completed in just six months, enabling TSMG to utilise SAP and transition its business from a manually operated system, to a fully automated business.

TSMG has dramatically increased the efficiency and accuracy of its processes. Invenio played a crucial role as lead implementation partner in the project and continues to provide ongoing technical support since the completion of the implementation.

TSMG is a modern media organisation with a diverse business portfolio, comprising traditional and new media outlets and services including, the printing and distribution of newspapers including The Standard Newspaper, the oldest newspaper in East Africa, as well as broadcasting of television and radio, and internet and outdoor services.

TSMG’s management was unable to attain a clear view on how the organisation was performing and had poor access to data with the previous manual system which was in place. Information continued to be late and lacked accurate detail leading to a poor critical decision making process and reduced profitability. For example, the business had no visibility or data about the number of sales and returns of print publications across sales outlets. It was also challenging to control revenue leakages and fraudulent activity from internal and external customers.

By automating its business processes with SAP, TSMG has been able to control these major revenue leakages, and has streamlined the sales and returns process. It also has better visibility of the number of transactions completed, increased inter-departmental efficiency through transparency and integration and introduced real time analysis to adapt its market strategy for different regions, maximising profits.

TSMG relied on Invenio’s technical expertise as an SAP Gold Partner, to ensure that the business transformation was as smooth as possible. To make this automation successful, it chose to work with a specialised SAP implementation provider with vast experience in Media. Invenio’s knowledge of the media market and its customers also provided TSMG with the right consultancy and advice to take full advantage of their business change.

Orlando Lyomu, Finance Director, Standard Media Group said, “This is a significant transition for our business. We selected Invenio Business Solutions to switch from an ineffective, manual operated system to an automated and integrated system to improve efficiency and accuracy across the group. This was made possible through having a committed and experienced partner who has an expert team available 24/7. The speed of implementation for the initial phase means we are realising the benefits of SAP even more quickly than anticipated and reducing the time to achieving ROI. The reassurance which Invenio offers us around support and maintenance also gives me great confidence that we will continue to drive the maximum benefit from our SAP investment as time progresses.”

Partho Bhattacharya, CEO, Invenio Business Solutions, commented, “Many organisations still have outdated, manual, business processes which waste time and money and are often laden with inaccuracies. In order to keep up with the competition in this day and age, both up-to-date technology and know-how surrounding the implementation is essential. We are so pleased to deliver this project in Standard Media Group, who worked very hard with us on making the project successful”.

 

– Ends –

 

About Invenio

Invenio Business Solutions is an award-winning Business System Provider, head quartered in Reading, UK. The company supports 45 customers in the government, media and manufacturing segments, in areas that include industry-specific enterprise resource planning (ERP), tax and revenue management, business intelligence, big data, mobility, CRM and integration solutions. Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history, Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014. Invenio is a SAP Gold partner and recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category “Database & Technology” for its work with SAP HANA®.  Invenio is also accredited for SAP’s global partner quality program.

About Standard Media Group

The Standard Group Limited (also The Standard Media Group) is an integrated media house headquartered in Nairobi, Kenya. Its brands include The Standard newspaper, The Nairobian weekly, Publishers Distribution Services (PDS) that distributes local and international magazines and periodicals, Kenya Television Network (KTN) and KTN News Channels, Radio Maisha, Think Outdoor (billboards) and Online business under the trade name of Standard Digital. The Standard Media Group which was founded in 1902, is listed at the Nairobi Securities Exchange and has bureau offices spread throughout the country. The Group and its journalists have won numerous Journalism Excellence Awards (AJEA) sweeping several categories for print and television reporting and is also an INMA (International News Media Association) award winner for the Public Service category. Renown for some of the most cutting edge journalism, The Standard Media Group is considered the home of journalistic talent. Read more at: http://www.standardmedia.co.ke

Media Contact:

Marie Tuffy

+44(0)330 440 1800

125, Wharfedale Road, IQ Winnersh

Reading.

RG41 5RB

kofo.are@invenio-solutions.com

 

How to Increase Productivity in Manufacturing

Only last Manufacturing SAPyear, industry body EEF found that more than a quarter of UK manufacturers lagged behind rivals because they invest less in innovation. This has resulted in them struggling to remain competitive, particularly in today’s globalised economy.

With that in mind, it’s great to see that one year on, the manufacturing industry is taking steps towards changing this. EEF’s research from June this year found that it is now investing more heavily in technology and skills to help boost productivity. The idea behind this investment is to drive competition today, and secure future growth in the industry.

While this will have a positive impact, there is a lot more manufacturers should be doing. By following the below three steps, they can make this development faster, smoother and more effective.

  1. Forge relationships

In today’s global economy, markets are complex and barriers to smooth operation are endless – language, legal and consumer preference to name a few. Industry knowledge and understanding of each of the markets is important for manufacturers who want to continue to grow.

Having all this expertise in house is almost an impossible task and so forging the right business relationships is key. Partners who have specific tech knowhow can help remove any headaches that arise as a result of changing legislation for example. By building the right relationships, complexity can be eliminated, enabling manufacturers to concentrate on increasing productivity.

  1. Understand your customers

If manufacturers are to effectively serve customers beyond the core products they offer, they must look to build a better understanding of them. Knowing their customer, understanding what they do and the challenges they face is a good starting point. But this should be extended to include having a deep knowledge of the industry in which they operate.

This will not only help to solve short time crises but through a consultative and integrated approach, this will also mean they can better support in the long term, planning for growth and strategic change.

  1. Simplify the supply chain

Traditionally, most supply chains were designed from the factory outwards and focused on optimising supplier operations, particularly in terms of cost and efficiency. The rules of competition are changing though – customers are more demanding, products are more easily copied and markets are commoditised.

This has resulted in increasing customer complexity and changing competition, presenting UK manufactures with a new challenge. In order to truly succeed, manufacturers need to reduce the number of suppliers. By consolidating these and being more open and transparent, manufacturers will quickly build trust with customers which will help them increase productivity.

The increased investment in UK manufacturing is a step in the right direction and will undoubtedly result in greater productivity. However, there is still a lot more they can do. This development will be a lot more effective if they review how they do business. Forging the right business relationships, gaining an understanding of the pain points their customers face and making the supply chain as simple as possible will futureproof the UK’s manufacturing industry.

We can help

If you would like more information about Invenio’s SAP solutions call us today on +44 (0)330 440 1800, or complete our online enquiry form for further information.

The Strongest Relationships are Borne through Baptism of Fire

When things go wrong, you know who your friends are and who you can trust. This is true in life, but so too in our business relationships and in the alliances that we forge with partners and suppliers. It’s one thing to provide a customer with a good, consistent service when things are on track, but what about when the ship hits the rocks? When projects unexpectedly de-rail and unforeseen complications occur, the best suppliers become trusted partners. Some of the strongest relationships are those that are borne through baptism of fire.

As a Global SAP support provider, there are two key trigger points at which a new customer engages with us as an SAP partner. They are either going through a mandated review process at the end of a fixed-term contract, or they’re in a crisis situation in need of immediate help and resolution. If you can prove yourself in the latter scenario, then the relationship will be often be stronger, longer lasting and more collaborative as a result.SAP_Gold_Partner But, how can organisations turn a fire fighting exercise into a long term business relationship?

Understand the customer and their market

As with any new customer project, getting up and running quickly is essential. Increasingly, expenditure on IT projects – and in our case, SAP implementations – has the eyes of the board firmly on it. As such, the project must run as smoothly as possible, and deliver ROI in the shortest time possible. When a partner is stepping into an already fraught situation, the need for quick resolution is greater than ever. Integral to this is knowing the customer and market inside out. What is a company’s specific pain point?

What are the wider market pressures impacting their bottom line? How is their market evolving and how can you support this shift? Senior decision makers need the confidence that comes from having a partner who understands the unique intricacies of their industry and the challenges they face. In the SAP sector, suppliers and partners need deep technical knowledge of SAP solutions, coupled with specialist knowledge of – often complex – vertical markets. Not only is this knowledge beneficial to solve short term crises, but through a consultative, integrated approach the relationship is built to help plan long-term growth and strategic change.

Be transparent and keep it simple

Market trends and budgetary constraints mean that IT strategy towards partners and suppliers can vary dramatically. Strategies oscillate between the desire to consolidate the number of suppliers and consultancies they use to establishing a broader portfolio of ‘best of breed’ suppliers who offer a range of services.

However, in either scenario one thing remains true. IT managers and decision makers want to work with suppliers who provide a transparent and simple service. Especially if stepping in to resolve a crisis situation – time spent wrangling with procurement is time wasted. An open and transparent approach to any relationship is key. This should be felt throughout the duration of the relationship. Consider the following things: does a supplier have a simple and straightforward contract that clearly outlines SLAs and deliverables?

Do they have a support function that is efficient and effective and embraces technology to maximise efficiency? Is there a consistent and committed account team who reacts to your needs? An engagement model based around openness and transparency between vendors and its customers is a significant differentiator and helps to cement relationships, even in the most testing of times.

Choose experts

In today’s rapidly changing business environment, keeping on top of new developments, technology and legislation is challenging. It’s important to build relationships with partners who can remove this headache, and have expertise in specific technology areas. They can then utilise and deploy solutions in the most effective way to deliver meaningful business impact.

As an example, Invenio only supports SAP implementations. As an SAP Gold Partner, our consultants live and breathe SAP. Companies that can provide value-added consultancy services and move away from commoditised solutions will prosper. This is particularly the case when working on IT projects. Typically the lifecycle of upgrades and new solutions is high, and so by working with an organisation who has the relevant expertise engrained at the heart of their business will prove beneficial and ensure you don’t fall behind. Indeed, choosing a partner who is proactive in managing version upgrades, security patches, new deployments etc. will minimise the potential for IT failure in the future.

To conclude, IT decision makers need to partner with vendors and suppliers who differentiate themselves by taking a wholly customer-centric approach. Today’s economy demands suppliers that can deliver focused, transparent and flexible solutions. They need vendors who have the expertise to react to short term crises, but the vision to then deliver sustained, successful, long-term deployments.