We encourage our people to work to the best of their ability.
We are committed to lasting working partnerships with our customers and our business partners.
We are respectful
We value people and their points of view.
We embrace diversity and respect individual differences.
We are fair and treat others as we would like to be treated.
We are straightforward.
We are reliable
We are open and honest with everybody we deal with.
We are accessible.
We do what we say we’ll do.
Invenio Business Principles
Standards of conduct
We will be open and fair with everyone we deal with and we are committed to showing absolute integrity in everything we do.
We do not give or receive bribes or improper payments, whether directly or indirectly, and have systems in place to address bribery, corruption and fraudulent activities.
We respect internationally recognised human rights.
In all the countries in which we operate our employees and agents are required to comply with the laws and regulations therein – and must adhere to our principles of best practice at all times.
We treat our customers fairly and give them access to the products and services that they want from us and that are appropriate to their requirements.
We offer good value through a combination of high quality service, flexibility and convenience.
We promote our products and services actively, responsibly and honestly, always providing customers with accurate and transparent information.
We safeguard our customers’ confidentiality at all times.
We treat our employees fairly. We value diversity and difference, and discourage discrimination.
We recognise that our employees need to strike an appropriate work/life balance.
We respect the views of our employees and their right to voice their opinions.
We provide a safe and healthy working environment, free from harassment, and strive to provide the best working conditions possible.
We expect all employees to act with honesty, integrity and fairness, in keeping with our ethical codes of conduct.
We foster an open and honest relationship with our business partners in an environment of mutual trust and respect.
We work only with partners who have business principles consistent with our own.
Our communities and wider society
We are committed to being a responsible corporate citizen and to making a positive contribution in the communities in which we operate.
We respect cultural differences, consult with interested groups and engage in community partnerships.
We have open and honest relationships with governments and their agencies, seeking to protect our legitimate interests without partisan involvement.
We embrace both the letter and spirit of legislation.
We are committed to reducing our environmental impact and improving our environmental performance.
We comply with or exceed the requirements of current environmental legislation and codes of practice.
We are conscious of, and minimise, our waste, and reuse or recycle as much of it as possible.
We minimise energy and water usage in our facilities in order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable.
We operate and maintain company vehicles with due regard to environmental issues and encourage the use of alternative means of transport and car sharing.
We apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community.
We purchase products and services that do the least damage to the environment and encourage others to do the same.
We assess the environmental impact of any new processes or products we intend to introduce.
We ensure that all employees understand our environmental policies and conform to the standards they require.