Team Invenio were called upon for help. The client first conducted an internal needs analysis and drew up a shortlist of potential mid-tier solutions to review. Included in that list was SAP, it was clear that the business required a tier-one system and it was decided that SAP would be the most appropriate choice for the business. As the parent company were an established user of SAP it would provide them with an additional support and expertise should it be needed.
Following a swift implementation of SAP, the manufacturer was soon working with complete transparency across the business, within the implementation process they also discovered that they could reduce headcount in both warehousing and order processing through improved processes which saved them £££.
As SAP is incredibly robust, it simply means the information it produces is right, first time, every time, giving confidence in the numbers and 100% clarity across the business.
After the initial SAP implementation the manufacturer decided to look for an external SAP Support Partner to help them maintain their system. Although the support had run ok in the past the manufacturer, had noticed deteriorating service levels. As they retain a very small SAP team they really needed access to the right experts fast! So ultimately felt there was a real risk to the business if they didn’t combine this with external support. So for a second time, the manufacturer leaned on Invenio’s shoulders and have stayed there ever since!
The client referred to Invenio as liking the honesty and openness of the Invenio team. The customer stated “The response times and service have been amazing and someone always gets on to any problems we raise straight away. In terms of the knowledge of the consultants we interact with, this is exceeding expectations, and the expertise available in the team is exceptional”.
But the benefits of working with Invenio don’t stop there! As there were some projects the manufacturer had placed on the back burner but with Invenio’s incredible cost structure, the manufacturer are revisiting these projects to look at what they can introduce.
This fantastic customer journey continues….