When it comes to SAP Support Services, you normally have two options to choose between: a global “one size fits all” supplier or a series of local, smaller services providers that deliver support across a few core areas of the system. This means you have to make the decision to break the contract down by location or have one huge support contract that you hope will service every area your business covers.
You’ll also naturally try and find the assurance that the partner (or partners) you select offer the right SAP expertise to help ensure your systems run efficiently. But finding these types of support suppliers can be a huge challenge. Not only do most support providers tie you into lengthy contracts, but they can make it difficult for your organisation to move on if the relationship doesn’t work. There may not be a dedicated team assigned to your organisation and, particularly in global service providers, you may find your team encumbered by unnecessarily prescriptive processes that negatively impact response times.
Invenio are different. We don’t normally shout about how great our SAP Support services are, (we don’t need to – our customers do this for us!). Since providing SAP Support, we have never lost a customer. And this isn’t because we tie our customers in – they are free to terminate their contracts at any time if they are not pleased with our service. This is because we provide a Global support service on a very local level.
Want to find out more? Check out the support presentation below to see how we do this and to learn what our customers think…
For more details on our simplified, streamlined support services contact the Invenio team, we will be happy to run through our services with you. Contact Us.